Frequently Asked Questions
Find answers to common questions about my services, processes, and policies.
General Questions
Basic questions about services and processes
5 questions
How do I start a project with you?
Starting a project is simple! Visit my contact page and fill out the inquiry form with your project details, budget, and timeline. I'll review your request and respond within 24 hours with a detailed proposal. After approval, we'll kick off with a discovery call to align on goals and requirements.
What is your typical project workflow?
My workflow follows 5 phases: (1) Discovery - Understanding your goals and requirements, (2) Planning - Creating wireframes and project roadmap, (3) Design - Visual mockups and approval, (4) Development - Building and testing, (5) Launch - Deployment and handover. Regular communication happens through Slack, email, or scheduled calls.
How long does a typical project take?
Timelines vary by complexity: Landing pages (1-2 weeks), Business websites (2-4 weeks), E-commerce stores (3-6 weeks), Custom web apps (4-8 weeks), Video editing (2-5 days per video). Rush delivery is available for an additional fee. I'll provide accurate timelines in your project proposal.
Do you work with international clients?
Absolutely! I work with clients worldwide from USA, UK, Australia, Canada, UAE, and beyond. I'm flexible with time zones and use asynchronous communication tools to ensure smooth collaboration regardless of location. Over 60% of my clients are international.
What is your revision policy?
Most projects include 2-3 rounds of revisions at each milestone. Minor tweaks and adjustments are always welcome within scope. Major changes or scope creep after approval may require additional fees, which I'll discuss transparently before proceeding. My goal is 100% client satisfaction.
Web Development FAQs
WordPress, Shopify, React development
6 questions
Which platform is best for my website?
It depends on your needs: WordPress is ideal for blogs, business sites, and content-heavy websites. Shopify excels for e-commerce stores. React/Next.js is perfect for web applications and custom functionality. I'll recommend the best platform after understanding your goals, budget, and technical requirements.
Will my website be mobile-responsive?
100% yes! All my websites are built mobile-first and tested across devices (iPhone, Android, tablets, desktops). With over 60% of traffic coming from mobile, I ensure your site looks and performs perfectly on all screen sizes. This is non-negotiable in my development process.
Do you provide hosting and domain?
I can guide you on the best hosting providers for your needs (I recommend Cloudways, SiteGround, or Vercel depending on the project). I can help purchase and set up your domain. While I don't provide hosting directly, I offer hosting management and maintenance packages to keep your site running smoothly.
Will my website be SEO-optimized?
Yes! Basic on-page SEO is included in all projects: meta tags, schema markup, image optimization, fast loading speed, XML sitemap, and mobile optimization. For comprehensive SEO (keyword research, content strategy, link building), I offer dedicated SEO services.
Can I update the website myself?
Absolutely! I build websites with user-friendly admin panels (WordPress, Shopify). After delivery, I provide training documentation and a walkthrough video so you can easily update content, add pages, upload images, and manage your site. No coding knowledge required for basic updates.
Do you provide ongoing maintenance?
Yes! I offer monthly maintenance packages starting at $99/month including: security updates, daily backups, performance monitoring, uptime monitoring, bug fixes, and content updates. All projects include 30 days of free support after delivery. Long-term partnerships are welcomed!
Payments & Pricing
Billing, invoices, and refund policies
5 questions
What payment methods do you accept?
I accept multiple payment methods: PayPal, Wise (TransferWise), direct bank transfer, and cryptocurrency (Bitcoin, USDT, ETH). For international clients, Wise and PayPal are the most convenient options. I'll provide detailed payment instructions after project approval.
Do you require upfront payment?
Yes, I typically require a 50% deposit before starting work to secure your project slot. The remaining 50% is due upon completion before final delivery. For larger projects, I offer milestone-based payments (e.g., 30-30-40) to protect both parties. Payment terms are flexible for repeat clients.
Can I get an invoice for my payment?
Yes! I provide professional invoices for all projects with detailed breakdowns. Invoices are sent via email in PDF format and can include your company details for tax/accounting purposes. Just let me know your billing information when we start.
What is your refund policy?
Due to the nature of digital services, refunds are handled case-by-case. If you're unsatisfied with deliverables, I'll work with you to make it right through revisions. If a project is cancelled before work begins, deposits may be partially refundable. Completed work is generally non-refundable. I recommend reviewing milestone progress regularly to avoid issues.
How do you price your projects?
I offer both fixed-price packages and custom quotes based on project scope. Pricing depends on complexity, features, timeline, and deliverables. Visit my individual service pages for package pricing, or contact me for a custom quote. I'm transparent about costs and there are never hidden fees.
Psychology Services
Counseling, coaching, and UX psychology
4 questions
What's the difference between UX Psychology and Counseling?
UX Psychology applies behavioral science to improve websites and apps — increasing conversions, engagement, and user satisfaction. It's a business service. Psychology Counseling is a personal service focused on mental wellness, stress management, anxiety, and personal growth through one-on-one sessions.
Are counseling sessions confidential?
100% confidential. All sessions are private, and I adhere to strict ethical guidelines. Nothing discussed is shared without your explicit consent. Sessions are conducted via secure video calls, and no recordings are made unless you request it for personal reference.
How do I book a psychology or coaching session?
You can book through my contact page or directly schedule via Calendly (link provided after inquiry). Sessions are typically 50-60 minutes via Zoom or Google Meet. I offer flexible scheduling including evenings and weekends for different time zones.
What are your psychology qualifications?
I hold an MSc in Industrial & Organizational Psychology. I'm trained in cognitive behavioral techniques, career assessment tools, and organizational psychology methods. My unique background combining psychology with technology allows me to offer specialized services in UX Psychology and tech-focused career coaching.
Didn't find your answer?
Have a specific question? Reach out and I'll get back to you within 24 hours.